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ID verification is needed to avoid fraud and keep the neighborhood safe. It also includes an additional layer of security by ensuring no one but you links your payment information such as your bank account or credit/debit card. As part of our dedication to stay the most trusted cryptocurrency platform, all IDs must be verified through the Coinbase site or mobile app.
When publishing your image ID: Ensure that your file is legitimate and not expired, without hole punches or other adjustments Guarantee your document remains in a well-lit location without glare. Natural sunshine is finest Photograph the entire file and prevent cutting off any corners or sides Ensure the ID is completely visible and in focus Utilize the Chrome browser to complete the confirmation If having trouble with the camera on a desktop or laptop, try picking “Mobile Cam” throughout the verification procedure.
In some instances you can utilize the mobile app to finish the ID confirmation action using your phone’s camera. The ‘Identity Verification’ area can be discovered under ‘Settings’ in the app Make sure the app or program you use to take the photos does not include any logos or watermarks Do not obfuscate any info on the ID If you slip up, refresh the page to restart the procedure.
We are not able to accept US passports For customers outside of the US, we are not able to accept scanned or otherwise conserved image files. If you do not have a web cam on your computer, in many instances the mobile app or Mobile Cam alternative can be used to finish this step.
Coinbase Id Verification Failed – Questions
Make certain the light is originating from in front of you, not behind you, such that your face is plainly visible without backlighting Face the cam directly and consist of from your shoulders to the top of your head, similar to a passport or ID photo Utilize a plain wall as a background if possible Do not wear sunglasses or hats If you are using glasses in your ID image, use them in your selfie picture.
When you see this, please wait 15 minutes and attempt to validate again. If there is a larger concern we’ll make certain to update with the newest details. In many cases, we require an extra verification in order to enable or continue trading services. This extra verification must be begun with the site at To alter the nation on your Coinbase account, go your ID document is provided by a nation other than the nation you are a resident of, it might not be possible to complete ID confirmation at this time.
If your account has been locked out from finishing the ID verification for 24 hours, unfortunately we do not have a method to bypass this constraint. Please wait 24 hr and try the upload once again. If you keep encountering concerns with the verification, it might be required to follow a few of the repairing tips above to complete the ID confirmation, such as attempting a different web browser or device.
Please: Ensure the Personal Particulars area is completed on this page: Make sure the details on this page is precise: For US consumers, complete the actions listed here: Refer to this page to learn more: Buys and Sells disabled .
Excitement About Coinbase Id Verification Failed
Coinbase Pro is a separate service provided by Coinbase that requires 2 forms of ID confirmation. If you’re having difficulty confirming your ID, we suggest utilizing the Coinbase mobile app. Any ID confirmation done on your Coinbase account will apply to your Pro account. 90% of clients are able to resolve concerns with ID confirmation by utilizing the Coinbase mobile app and the electronic camera on their mobile phone.
For United States consumers: Publish a motorist license or state ID here. Complete a set of identity confirmation questions For EU, Australian, Canadian and Singaporean customers: Upload 2 different types of supported IDs. We accept driver licenses, passports, and some nationwide ID cards. If you are confirming IDs from two various countries, please contact support so that we can initiate a manual review For UK clients: Upload a chauffeur license, government-issued ID, or passport here Total a set of identity confirmation questions ID Troubleshooting: If you are having trouble effectively uploading a passport, chauffeur’s license or state ID, please make sure: There is no glare on the file The image is brilliant and well lit The image is clear and all borders of the document are completely visible The ID is fully visible, and is not obstructed, blocked, or redacted The document is not ended or significantly harmed If the nation on your account is incorrect, or does not match the ID you submitted, please contact support. Please make certain you are submitting a supported ID type.
Sadly, we can’t accept any IDs aside from the supported types. If you do not have actually a supported file (normally these consist of documents like a passport, id card, or chauffeur license), or your ID is ended, you’ll require to obtain, or renew, a legitimate ID prior to completing the upload. Identity Confirmation and Address Verification Troubleshooting: These are the most common factors and possible options if you are not able to successfully complete address verification: Void Address Idea: Try various variations on your address Ex: Include the house number on a separate line or the first line, or only getting in the apartment/unit number and not the words “apt” or “unit”.
Pointer: Make certain you’re using your complete legal name, and not a nickname, for instance. Inadequate Info on Record There might not suffice info on record to sufficiently validate identity if you are 18-19 years of ages. If you’re still unable to effectively confirm your identity after numerous efforts, please contact Coinbase Consumer support to start a manual review.